Privacy Policy
At Therapy Link, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Table of Contents
Client Privacy Policy
Therapist Privacy Policy
Privacy Policy for Clients
1. Introduction
Welcome to Therapy Link. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform as a client.
We are committed to ensuring that your personal information remains confidential and secure. We comply with applicable data protection laws, including the Ghana Data Protection Act, 2012 (Act 843).
Last Updated: April 2025
Effective Date: May 1, 2025
2. Information We Collect
We may collect the following types of information:
Personal Information
Your name, email address, phone number, payment details, and other identifiers you provide.
- Contact information (name, email, phone number)
- Demographic information (age, gender, location)
- Payment and billing information
- Profile pictures and account preferences
- Emergency contact information (optional)
Session Data
Records of therapy sessions, appointment history, and communication with therapists.
- Appointment dates, times, and duration
- Session notes and treatment plans
- Messages exchanged with therapists
- Feedback and ratings provided
Usage Data
Information such as login details, IP address, device type, and browser type.
- IP address and device identifiers
- Browser type and operating system
- Pages visited and features used
- Time spent on the platform
- Login dates and times
Health Information
With your explicit consent, we may collect information about your mental health history, current concerns, and treatment goals to facilitate better matching with therapists and more effective therapy services.
3. How We Use Your Information
We use your information to:
Service Provision
- Provide therapy services and facilitate matching with therapists
We use your preferences and needs to connect you with suitable therapists.
- Schedule and manage appointments
Including sending reminders and handling cancellations.
- Enable secure communication between you and your therapist
Through our encrypted messaging and video conferencing tools.
Payment Processing
- Manage and process payments and transactions
Including session fees, subscription charges, and refunds when applicable.
- Generate invoices and receipts
For your records and financial tracking.
- Detect and prevent fraudulent transactions
To protect both you and our therapists.
Platform Improvement
- Improve our platform, services, and customer experience
By analyzing usage patterns and user feedback.
- Develop new features and services
Based on user needs and technological advancements.
- Conduct research and analytics
Using anonymized data to improve mental health services.
Security & Compliance
- Maintain the security and integrity of our platform
Through monitoring, authentication, and security measures.
- Prevent fraud and unauthorized access
By verifying identities and monitoring for suspicious activities.
- Comply with legal obligations
Including regulatory requirements and court orders when applicable.
Note: We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
4. Data Sharing and Security
Confidentiality
Session details are confidential and will not be shared with third parties without your consent, except where disclosure is required by law (e.g., in cases of harm, abuse, or court orders).
Exceptions to confidentiality include:
- Risk of harm to yourself or others
- Suspected abuse or neglect of a child, elderly person, or vulnerable adult
- Court orders or subpoenas requiring disclosure
- Insurance claims processing (with your consent)
Third-Party Service Providers
We may share necessary information with third parties such as payment processors, analytics providers, or IT support services, strictly for the purposes outlined above.
Our key service providers include:
Payment Processing
For secure transaction handling
Cloud Storage
For secure data storage
Communication Tools
For messaging and video sessions
Analytics Services
For platform improvement
Legal Compliance
We may disclose personal information if required by applicable law, regulation, legal process, or governmental request.
We will notify you of such requests unless prohibited by law. We will only provide the information that is legally required.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our security practices include:
- End-to-end encryption for all communications
- Secure data storage with regular backups
- Regular security audits and vulnerability testing
- Access controls and authentication protocols
- Staff training on data protection and privacy
5. Data Retention and Your Rights
Data Retention
We retain your personal information securely for as long as necessary to provide our services or as required by law.
Retention Periods:
- Account Information: Retained while your account is active and for 2 years after account closure
- Session Records: Retained for 7 years after your last session (in accordance with healthcare record requirements)
- Payment Information: Retained for 7 years (in accordance with tax and financial regulations)
- Usage Data: Retained for 2 years for analytics and security purposes
Your Rights
You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us.
Right to Access
You can request a copy of your personal data that we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You can request limitation of how we use your data in certain circumstances.
Right to Data Portability
You can request transfer of your data to another service provider.
Right to Object
You can object to certain types of processing of your data.
Marketing Communications
You can opt out of receiving marketing communications from us at any time.
To opt out, you can:
1. Click the "unsubscribe" link in any marketing email
2. Update your communication preferences in your account settings
3. Contact our support team directly
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within 30 days.
Please note that certain data may be exempt from these rights under applicable data protection laws. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.
6. Contact Us
If you have any questions or concerns regarding your privacy, please contact us at privacy@therapylink.com.
Data Protection Officer
Therapy Link Ltd.
Attn: Data Protection Officer
[Physical Address]
Accra, Ghana
Email: dpo@therapylink.com
Phone: [Phone Number]
Response Time: We strive to respond to all privacy-related inquiries within 48 hours, and to resolve any concerns as quickly as possible.
Privacy Policy for Therapists
1. Introduction
At Therapy Link, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you provide therapy services through our platform.
As a therapist on our platform, we understand the importance of maintaining professional standards and confidentiality. This policy outlines how we handle your information in accordance with applicable data protection laws, including the Ghana Data Protection Act, 2012 (Act 843).
Last Updated: April 2025
Effective Date: May 1, 2025
2. Information We Collect
We may collect the following types of information:
Personal Information
Your name, professional credentials, email address, phone number, and banking information.
- Full name and contact details
- Professional qualifications and certifications
- License information and registration numbers
- Banking and payment details
- Tax identification information
- Professional biography and profile photo
Session Records
Session history, availability, performance metrics, and feedback from clients.
- Appointment schedule and calendar availability
- Session notes and treatment plans
- Client communications and messages
- Client feedback and ratings
- Cancellation history and attendance records
Technical Data
Information such as login times, IP addresses, device information, and system usage statistics.
- IP address and device identifiers
- Browser type and operating system
- Login history and session duration
- Feature usage and platform interaction
- Video and audio quality metrics
Professional Background Verification
To ensure the safety of our clients and the integrity of our platform, we collect and verify information related to your professional background, including education, licensing, certifications, and professional history. This may include conducting background checks in accordance with applicable laws.
3. How We Use Your Data
We use your data to:
Client Matching
- Connect you with clients seeking therapy services
Based on your expertise, availability, and client preferences.
- Present your profile to potential clients
Including your qualifications, specialties, and approach to therapy.
- Facilitate the initial consultation process
By providing necessary client information and scheduling tools.
Payment Management
- Process payments, manage your account, and track earnings
Including session fees, bonuses, and any applicable deductions.
- Generate earnings reports and tax documentation
To help you manage your professional finances.
- Process direct deposits to your bank account
According to our payment schedule and your preferences.
Verification & Compliance
- Verify your credentials and ensure compliance with our platform policies
Including license verification and background checks.
- Monitor adherence to professional standards
Through client feedback and session reviews.
- Ensure compliance with regulatory requirements
Including healthcare regulations and data protection laws.
Platform Security
- Maintain platform security, integrity, and operational functionality
Through monitoring, authentication, and security protocols.
- Detect and prevent unauthorized access
By monitoring login patterns and account activity.
- Troubleshoot technical issues
To ensure smooth operation of the platform.
Professional Development: With your consent, we may also use your data to provide personalized professional development opportunities, including training resources, continuing education recommendations, and peer consultation groups relevant to your practice areas.
4. Data Sharing and Security
Client Confidentiality
Session-related information remains confidential and will not be disclosed to third parties without the client's consent, except as required by law.
Important: While we maintain strict confidentiality standards, please remember that as a therapist, you are also bound by your professional ethical codes and legal requirements regarding client confidentiality. Our platform is designed to help you maintain these standards.
Compliance and Audits
We may share your information with regulatory authorities if legally obligated to do so.
This includes responding to legal requests from licensing boards, health authorities, or law enforcement agencies. We will notify you of such requests unless prohibited by law.
Third-Party Services
Certain third-party providers (e.g., payment processors and analytics services) may access limited data necessary to perform their functions.
Our key service providers include:
Payment Processing
For processing your earnings
Video Conferencing
For secure therapy sessions
Credential Verification
For license verification
Analytics Services
For platform improvement
Client Access
Clients will have access to certain information about you, including your professional profile, qualifications, specialties, and availability.
Information visible to clients includes:
- Your name and professional title
- Professional photo (if provided)
- Educational background and credentials
- Areas of specialization and therapeutic approaches
- Years of experience
- Languages spoken
- Client ratings and reviews (anonymized)
Security Measures
We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Our security practices include:
- End-to-end encryption for all communications
- Secure data storage with regular backups
- Multi-factor authentication for account access
- Regular security audits and vulnerability testing
- Strict access controls for staff and administrators
5. Your Data Rights
Access and Control
You may request access to, correction of, or deletion of your personal data at any time.
Right to Access
You can request a copy of your personal data that we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You can request limitation of how we use your data in certain circumstances.
Data Retention
Your information will be retained securely for as long as your account remains active or as required by law.
Retention Periods:
- Account Information: Retained while your account is active and for 2 years after account closure
- Session Records: Retained for 7 years after the last session (in accordance with healthcare record requirements)
- Payment Information: Retained for 7 years (in accordance with tax and financial regulations)
- Verification Documents: Retained for the duration of your active account plus 2 years
Profile Management
You can update your information through your profile settings on our platform.
Profile Updates: We encourage you to keep your profile information current, including your credentials, specialties, availability, and contact details. Regular updates ensure clients receive accurate information and improve your matching potential.
Limitations
Please note that certain data may need to be retained even after account closure due to legal, regulatory, or legitimate business purposes.
This includes records required for tax purposes, healthcare compliance, dispute resolution, or to protect against legal claims. We will only retain what is necessary and in accordance with applicable laws.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within 30 days.
We may need to verify your identity before processing your request. In some cases, we may need to retain certain information for legal or regulatory purposes even if you request deletion.
6. Contact Us
For any questions or privacy-related concerns, please contact us at privacy@therapylink.com.
Data Protection Officer
Therapy Link Ltd.
Attn: Data Protection Officer
[Physical Address]
Accra, Ghana
Email: dpo@therapylink.com
Phone: [Phone Number]
Therapist Support: For urgent privacy matters related to your practice or client data, we have a dedicated therapist support line available during business hours at [Support Phone Number].
This Privacy Policy was last updated on April 2025. We may update this policy periodically to reflect changes in our practices or legal requirements.
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